Solution: Locally owner & operated with old fashion service!             

                          Meet the Founder & President

My Name is Will Chaillou, President of Business Machines.  Please allow  me to give you a little background concerning the company and myself.  Business Machines was established May 1995.  I started in this industry  in 1983 as a technician repairing copiers, fax machines printers,  duplicators, typewriters shedders, time clocks, transcribers and just  about anything people could break in an office even filing cabinets.  I  even caught a possum in the basement of a doctor's office when  delivering a copier.  You never know what the day will bring!  The company I  worked for was sold to another company and I continued there for  11 years.

It was my intention to remain there until I got the gold watch.  However, in May of 1995 my employer found it necessary to let  go one of his two copier technicians.  As I am the one writing this letter, guess who got it!  Having a wife and 3 sons (two in  college) to support, it was imperative that I work.  Following the advice of many of my customers over the years, I began  BUSINESS MACHINES. 

Since May of 1995 the business has continued to grow, now employing 10 people and servicing over 3,000 customers in  Harford,  Cecil & Baltimore Counties.  Although I am now selling machines and running the company, I will always be a technician  at heart.  Service is and always will be the most important aspect of my business.  If you call during regular business hours  8:30  to 5:00 Monday through Friday you will always talk to a human being.

Our response time for service is second to none, usually within 4 business hours.  I have hired the best technicians I could find,  not people who have been to a 2 week school on one copier and think they are technicians but people who are good trouble  shooters, who have been cross trained on multiple lines.  They have an average of 20 years experience.

We are an authorized dealer for Panasonic (Copiers, Fax, Printers, Scanner & White Boards), Okidata (Color Copiers, Printers &  Faxes), Kyocera Mita (Copiers, Printers, & Faxes), Duplo (Digital Duplicators), as well as, an authorized HP repair center.  Please  come visit our showroom located in a beautiful 140 year old Victorian at 28 E. Jarrettsville Road Forest Hill, MD 21050.  I hope  we can serve you and your business needs.

Sincerely,

Will Chaillou