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.....................................................This Is My Blog!
Hello, I am Will Chaillou owner of
Business Machines Service Sales Supplies.

I've been servicing and selling Copiers,
Fax Machines and Printers
in Harford,
Cecil and Baltimore Counties since 1983.
I opened Business
Machines in 1995,
back then it was me (working out of the
basement of
my townhouse), my 1988 Chevy
Astro Van and my tool kit. We have
grown
into Harford County's largest and
most trusted Office Equipment
Company,
selling and servicing copiers, fax
machines and printers. Our
techs are
on the road servicing from 8:30 am to
5 pm Monday to Friday.

We also sell supplies for all
makes and models of office equipment!

..................................................................................................
10-20-2017

Things to be concerned with if purchasing used Color or
Black & White copiers from Ebay or Craigslist...

A couple of things to be concerned about:
1-Age. Manufactures are only required to keep parts available for 7 years.
2-The condition of the consumables like drums, toners and fuser. If it is a
color machine it could cost you over $1000 to replace drums and toners.
3-The number of images on the copier. You may get it for a couple hundred dollars,
but if it was run into the ground, you just purchased a boat anchor.
4-
Check the cost of the supplies. There is a big price range in toner and drum cost from one manufacture to the next.

Buyer Beware!
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10-19-2017
Good news for startup businesses-we can now get you leasing!

We now work with many different Leasing Companies. For years we have had
to turn down startup businesses if they wanted to lease office equipment. Now
we can get leasing for startup businesses for up to 36 months (0-6 months
and new businesses 7 to 23 months). The max amount financed is $20,000
with a term up to 36 months. What is required? Business license or tax
certificate, personal guaranty, two payment security deposit, and ACH payment.

GOOD NEWS for NEW BUSINESSES!
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10-18-2017
Grossest repair ever
I can remember as if it happened yesterday. I took a customer's Smith Corona typewriter off
the shelf, sat at my bench, removed the screws from the bottom, and there were dozens of
roaches. What to do? I grabbed a trash bag, put the typewriter inside, sealed the bag, called
the customer and asked them to pick it up. I don't do roaches! It still gives me the creeps
just writing about it. Why were they in the typewriter? They like the warmth of the electric motor.

A man has his limits...roaches are mine.
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10-17-2017
How to choose a Multifunction Copier / Printer for your business:
Part 5-Service Contracts
Maintenance Contracts
Here is my standard reply when customers ask me if they should take a maintenance contract or not: I WOULD NOT
OWN A COPIER WITHOUT A SERVICE CONTRACT. Why? I have had times when I had to tear half the machine apart
to get to a gear and then had to reinstall those parts back into the copier-seven hours later at $125/hour, I sheepishly give
the customer the bill and they freak out. We have two types of service contracts: basic Coverage which includes parts
and labor, and Total Coverage which includes all parts, labor, and supplies (toner, drums, fuser, and rollers-excludes copy
paper and staples). Contracts allow you to budget what your expenses are going to be for the year.
I WOULD NOT OWN A COPIER WITHOUT A SERVICE CONTRACT WITHOUT ONE!
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10-16-2017
How to choose a Multifunction Copier / Printer for your business:
Part 4- Buy vs. Leasing
Buy vs. Lease
Most copier dealers offer sales as well as leasing options. This is a big question for many business
owners. Both have pros and cons including tax incentives, maintenance issues, deprecation and
costs. Leasing is easy-you tell me which copier you want I give the leasing company your business
name and address, the dollar amount, and in about 2 hours I get an approval. Leases are a
convenient loan but do not have the best interest rate. If you have the capital, buying out right is
your best option (my opinion). You should check with your accountant about which is better for you.
Buy vs Leasing-Check with your accountant!
....................................................................................................................................................................
............................................................................................................
10-13-2017
How to choose a Multifunction Copier / Printer for your business:
Part 3- Features to consider
Print Speed:
This is where I differ from most copier sales guys. I think speed is not as important as
one would think. If you have a central printer and you must get up from your desk to
get a 4 page document you just printed speed is not that important-why? Because if
you have a 60 pager per minute copier, it will take 4 seconds to print that 4 page document. If you
have a 30 ppm copier it will take 8 seconds to print that same document. It will take you
10 seconds or more to get to the copier. Both copiers would be done before you get there. Let's
say you are a church secretary who prints 300 bulletins a week. With a 30ppm machine it's done
in 10 minutes, and a 60ppm machine is done in 5 minutes. Is the 5 minute difference worth
$10,000 to the church? That is the difference in price from a 30ppm to a 60ppm copier.

Paper Capacity:
Don't let yourself be over sold when it comes to paper capacity. A base office grade copier has
(2) 550 sheet trays-this is good for most users. Adding bulk paper trays and/or extra paper trays can
add $1000 or more to the price. Make sure the capacity meets your need and not exceeds it.

Scanning:
Nearly all Multifunctional Copiers have scanners built in. For basic document scanning, 600 pixels
is good enough. Did you know that the human eye can't tell the difference between 200 and
4800 dpi when reading text? For graphics, you will want a 1200 dpi or better.

Duplex:
Double sided imaging is all about standard on office grade copiers.

Ink and Toner:
Consider how much toner or ink will cost you over the operational lifespan of the copier you buy.
Before you choose a copier or printer, make sure you know how many images you will get out
of each cartridge and how much they cost. Eighty two percent of the profit that copier manufacturers
make is from toner, so they just about give the copier away just to sell you supplies.

Memory:
Multifunctional Copiers have internal memory that allows them to retain a substantial
amount of documents and scans. Most have 80G-300G hard drives. Depending on the
size of that machine, the RAM ranges from 1GB to 1TB of space.
Knowledge is good, don't be oversold!
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...................................................................................................
10-12-2017
How to choose a Multifunction Copier / Printer for your business:
Part 2- Types of Multifunctional Copiers

OR OR
Home Office
Most home offices have desktop sized Multifunctional Copier/Printers. This type of machine is
less expensive to purchase. The supplies; however, are not cheap and are intended for the occasional individual use
and will not meet the needs of most small business owners. If you find yourself complaining about the
cost of toner then it's time to upgrade to a Small Office Copier.

Small Office Multifunctional Copier
Small Office Copiers are again desktop sized and built to meet the needs of a small office. They cost
more than the home office printers but the supplies are less expensive. Most are networked and are
used for printing, scanning, and faxing. Office Multifunction Copiers start at $1000, but higher end office
machines can run as much as $2500 or more. Once again if you find yourself complaining about the
cost of toner, you need to upgrade to a Work Group machine.

Work Group Copier
Work Group Multifunctional Copiers / Printers cost more but cost per page goes down yet again. They are
freestanding and are built to meet the needs of most offices. Most are networked and are used for
printing, faxing, and scanning. Office Multifunctional Copiers start at $2500 (for a refurbished off-lease
machine), but higher end office machines can run $25,000 or more.

Production Copier
Production Copiers / Printers are serious machines. They are built for high volume printing as well as professional grade
graphics and document finishing. production printers offer high resolutions ranging from 2400
x 1200 dpi for color and black and white prints. Production printers come at a serious price of $20,000 and
go well above $80,000 for specialty models.

A copier for every need!
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OR OR
There used to be a major distinction between printers and copy machines, today not so, today most copiers are multifunctional.
They scan, copy, print, fax, and email. Some models can also store account codes, make duplex crpies, full bleed images, sort,
staple, and hole punch. Over the next couple of days I will go over the types of Multifunctional copiers available , their features,
leasing vs. owning, and a list of things to consider before buying.
Things to think about before buying a Multifunctional Copier
..............................................................................................................................
10-10-2017
Just arrived imageRunner Advance C3525i.

Color Laser Multifunctional Copier with Scan and Print (Fax optional).
10.1" TFT LVD WSVGA Color Flat panel, 3.0 GB RAM, 250gb Hard Drive,
Network: 1000 base-T, 100 base-T, USB, Paper capacity (LTR, 20lb Bond)
Inner Finisher: Collate, Group, Offset, Staple, Staple-Free Staple, Staple
On Demand. External Finisher: Collate, Group, Offset, Staple, Booklet,
Staple-Free Staple, Staple On Demand, Hole Punch Unit.
New Canon Color Copier!
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10-09-2017
All but New Panasonic UF-6200 Fax Machine for Sale!
A customer purchased this Panasonic UF6200 fax from me a couple of months ago.
They just traded it in on a New Oki Data color copier with fax, So I have a all but new fax,
I'm looking to sell at dealer cost. It has a 50 page document feeder, 480 page memory,
250 sheet paper tray, net work print, scan and copies.
Dealer Cost: $654.00
MSRP: $1,749.00
Your price $654.00

ur gain!!

.....................................................................................
10-05-2017
Cat vs. Copier


A funny story, I have a customer in Pennsylvania who placed a service call.

The copier wasn’t working correctly, so while there I started cleaning all of the

gears and the drum as we always do on a service call. Low and behold the copier
drum was full of cat hair. This repair cost the customer $359 in parts and

$125 for labor.


Warning-- cat hair is hazardous to your wealth!

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10-04-2017

What is a Communication Error?

Communication Errors occur when a bad or wrong print driver sends a job
to the printer, like using an XP Driver for Windows or when a Sharp Print Driver
is used to send a print job to a Toshiba printer. An error will come up on the display
and sometimes locks up the copier.
I had this happen today-I drove an hour
and a half to fix the copier.
Upon arrival there was an error code #101 in
the display (on the Oki Data ES8473 copier).
The customer said the machine
was “dead” but it was not
(to me “dead” is the display and lights are blank
and the machine is not running-
to the customer “dead” sometimes means nothing
happens when I hit the button).

The Fix:

Have your IT guy check the print drivers are up to date. They should start
by asking questions like when does it happen? Is it every time you print from
Word, Publisher, Excel, etc…? Did it start when someone downloaded
something off the internet?

You don't always need to place a copier repair service call, you can check with
your IT department first, but always feel free to call us!

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.....................................................................................................
10-03-2017
Why does my service contract not cover
computer related issues?


I had a customer call from Towson wanting me to take over their copier contract
because their current provider could not or would not fix their copier problem.
When I ask what the problem was they said their copier was printing garbage,
as in one character per page on hundreds of pages, wasting paper. When I
explained that that was a networking problem and we did not cover it under
our contract, they were not much interested in us servicing them either.

Computer related issues such as not being able to print, scan or like the one
above are 99.9% of the time computer related. The average copier service contract
runs about $400-$500 per year. Copier companies can not afford to give away free IT
for a $500 contract plus supply toner,drums,parts and labor on the copier. In January
2017 my IT guy quit so I thought I would look into outsourcing my internal IT. The
average cost on the proposals were $500-$600 per month just to oversee my network.
If copier companies were to include the computer networking along with the copier
service it would make the Service Contracts $6000-$7000 per copier per year. We offer
blocks of networking time on our service contracts: very few customer take the network
option. Free Networking, is not free and if a company does it for free they will not be
around long. That is is why IT is not covered by your copier service contract.

Longing for the days when copier service was copier service!
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10-2-2017
Thank you Harford Jewish Center!
We'd like to thank the Harford Jewish Center, Temple Adas Shalom,
located at 8 N. Earlton Rd Ext, in Havre de Grace Maryland
for their continued business-partnering with us long before
1996. We just sold them a Refurbished Oki Data CX3535 today.

Refurbished copiers MORE BANG FOR YOU BUCK !!
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10-02-2017

Thanks Forest Hill Nature Preschool!
Just delivered a Refurbished Toshiba ES4555c color copier to them today.

Great copier with Print, Scan, Finisher and Bulk Cassette.

Refurbished copiers MORE BANG FOR YOU BUCK !!
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09-26-2017
Would like some fries with that copier?
+ = Paper Jam
Don't know what made me think of this but several years back a customer called
me and said that their copier was jamming whenever they used the bypass. So
as I do I went to their office loaded with all the right stuff. A cleaning agent for
feed tires and a set of feed tires if cleaning did not fix the issue. So I opened up
the side of the copier and there they sat a couple of McDonald's French Fries,
Just as pretty as you please. First time in 30+ years at the time I found french
fries in the copier, and of course no one was fessing up to eating fries while
making copies. Back in the 1980's there was a Chiropractor's Office in Fallston
that used the top of their copier as a cutting board for their subs, So there
were crumbs on the outside of the copier around the keyboard on a regular
basis.
Strange service call !
................................................................................................................................
09-14-2017
Thanks You, Law Offices of Christine Neilson
for you purchase of a Kyocera M2635dw!
Kyocera M2635dw
Ms. Neilson called because she was having a problem with her
printer. This was the fourth repair in a year. She ask if I were her
what would I replace it with? I said I would purchase a Kyocera
M2635dw it is a Multifunction machine (w/ print, scan, copy & fax).
She said that it would be too big and she did not need the copy,
fax, or scan. I told her that the Kyocera M2635 was smaller than
her printer and much cheaper to run. The drum last 100,000
images and the fuser 200,000 making it very cheap to own.
The thing you need to look at is total cost of ownership. The
Price price of the machine + cost of Toners, Drums, Fusers
and repairs. That is the real price of the machine.

Kyocera M2635dw, cheap to own in the long run.
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09-13-2017
Thanks You! Dr Poane in Abingdon
for you purchase of a Kyocera M2635dw!
Kyocera M2635dw
Dr Poane came to my Office / Showroom at 28 E Jarretttsville
Rd in Forest Hill Md. Looking to purchase a replacement Copier
MFP for his current machine. I started telling him about the Kyocera
M2635dw and how the Drum last 100,000 image and the Fuser last
200,000 images he purchased the the machine.

Kyocera M2635dw, saving money in the long run!
...........................................................................................



09-12-2017
Thanks You! Corbin Fuel of Bel Air Md.
for you purchase of a Okidata MPS-4200!
Just delivered a new Okidata MPS-4200mb copier with Print,
Scan and Fax to Corbin Fuel of Bel Air. They are getting it to
use as a Fax, and a little printing and copying here and there.
We have sold a number of these, I like them because they have
a small footprint and they run well. I Like fixing Machines, but I
like when they run well and I don't have to fix them even better.

I like Machines that run well.
...............................................................................................................


09-11-2017
Me, My Brother In Law, One Ugly Copier, and a Opossum!
+ +

+ =
Will, Jimmy and One Upset Opossum.
Back in 1997 we moved the business from the basement a townhouse in Bel Air MD
to Forest Hill MD, where we are still located. My brother in law Jimmy was helping
me around the property. I had to deliver a Mita Copier a Doctor's Office in
Havre De Grace Md., so Jimmy went with me. When we got to the office they
wanted to copier in the basement, BUT THERE WAS A PROBLEM, there
was a very upset Opossum in the basement. So Jimmy and I had to catch the
him (well we did not have to but we were up for the adventure). I had never
saw a living Opossum before, the only time I saw a one it was dead on the
side of the road. Catching it was not too bad but he had some serious teeth.
They had a cage, we tricked him into it. He was even more upset in the cage.
He wanted a piece of me and Jimmy. When I dug up a picture of a Mita copier
like the one we delivered that day I did not remember them being that ugly.
There are not to many deliveries I remember from 20 years ago!
........................................................................................................


09-07-2017
Haven't seen one of these in about 15 years!
A new customer called me the other day wanting their Digital
duplicator worked on. I have not seen one of these is 15 years.
I use to see them a lot in the schools, they are the cheapest
way to make images about 1/4 penny per page.Why did they call
me, because no one else around here works on them. Much to
my surprise I can still get parts for them, the internet is a
wonderful thing.

What is it? It is a Gestetner 5803 produced in year 2000. It is a
high volume digital duplicator that is ideal for production-type
environments. Printing documents at a range of 80 cpm up to
130cpm. With an optimum monthly duty cycle of 300,000
impressions; and operates with very little maintenance.
Old School Tech. Old School Machine.

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09-06-2017
ADA = Smiling Copier Tech.
=
The Americans with Disabilities Act (ADA) became law in 1990. The ADA is a civil rights law that prohibits
discrimination against individuals with
disabilities in all areas of public life, including jobs, schools, transportation,
and all public and private
places that are open to the general public. So starting in 1990 all public building had to
to be wheelchair friendly. As in ramps, wider doors and elevators. As a copier tech who was having to carry
copiers up steps and fighting to get copiers through narrow door ways 1990 was a very good year. Fast
forward to today, we just delivered two copiers today and we rolled them right in, nice wide doors and ramps
all the way and not a step to be found. ADA = Smiling Tech.

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08-31-2017
A brief history of Photocopiers.
In 1949, Xerox Corporation introduced the first xerographic copier called the Model A.

Xerox became so successful that, in America, Photocopying became know as"xeroxing".

My opinion as a tech. is that Xerox copiers of today are my least favorite to work on they are
clunky and noisy, I hate working on them and the parts are very expensive.

I have often said that only Xerox could get away with making a Xerox copier.


In the early 1950s, RCA introduced a variation on the process called ELECTROFAX, whereby images
are formed directly on specially coated paper and rendered with a toner dispersed in a liquid.

I worked on some of these they were junk and laughable by any standard.

During the 1960s and through the 1980s, SAVIN developed and sold a line of

liquid-toner copiers that implemented a technology based on patents held by the company.

I saw some of the liquid toner copiers when I first started working on copier almost 35

years ago. Boy I am glad they went the way of the dinosaur.

I guess if you do something long enough
you see a lot of things come and go.
....................................................................................................................................
08-30-2017
Shake up in the copier industry has now hit the Off Lease Copier Market.
There is a whole lot of Shakin going on in the copier industry. Today talking to a distributor
of new copiers who knows I sell a lot of off lease copiers he ask me if I had heard about what was
going on in the off lease export market. The two biggest wholesale copier markets China and
India are refusing to take used electronics as imports. What does that mean to me well my prices
on Off Lease copiers is going down. Right now a large percentage of our sales are Refurbished
Copiers. We buy copiers from Copier Leasing Depots, (that is where copiers go when they when
the lease ends). We refurbish them and sell them for about 50% of what it would cost to
purchase a new machine. We pay less so the customer pays less, it's a win win.
Looks like the prices of refurbished copiers are going down!!!
...................................................................................................................................

08-29-2017
Copier industry news a whole lot of shaking going on!

I've been talking to different copier distributors over the last week and reading on the internet about several of the
copiers manufactures have finance issues. First I heard Toshiba is having problems that had to do with bad
investments. Just today I was reading that Ricoh just cut a bunch of employees. Xerox has split in two but
that did not help now they are laying off employees and is heading down the tubes. HP is buying Samsung?
I found a lot of info at https://theconnectedcopier.wordpress.com check it out.

Not sure what all this has to do with Business Machines but I have seen copier companies come and go.
Just like car companies the guys who fixes the cars still have a job. So I'm thinking so will I.
................................................................................................................................

08-28-2017
I have a black line or lines down the page of the fax I just received!
Businessmachines.com Line down page

Most of the time line is not caused by the receiving machine. More than likely the sending
machines has some whiteout or ink on the the slit glass.
A good way to test your machine
is to make a copy and
if the copy comes out with a line then your machine is the problem
(see The Fix below), if not call the person
that sent the fax and tell them they have
a problem.
If the person you sent to tells you the fax they received has a line on it
then your machines
most likely has the whiteout or ink on the slit glass.

The Fix:
Clean the slit glass, open
the document feeder of the fax and clean the thin piece of glass.
It should be clear and about 1/2 to 1 inch wide. Clean it with alcohol or windex, the alcohol
works best with
whiteout and ink. See the blue area (it will not be blue but should be clear)
with the arrows clean back and forth with clean cloth and alcohol.

*******************************************************************************************************************************************************

08-23-2017BUSINESSMACHINES.COM
FALL 2017 FLYER
Click on the flyer and it will take you to
businessmachines.com / Fall 23017 Flyer
and
SAVE!
businessmachines.com Fall 2017 Flyer
businessmachines.com Fall 2017 Flyer

..................................................................................................................................
(08-22-2017) My Copier wrinkles my envelopes!
.
Three things are important when using envelopes in a
copier to cut down on wrinkling.
1) High quality envelope with 23 to 28 pound paper.
2) The box or package must say for use in Laser
Printers and or Laser Copiers.
3)This time of the year we get service calls for wrinkled
envelopes and paper. As a rule the fix is easy, use
envelopes that have not been opened. Why
because of HUMIDITY. Envelopes just like paper .
absorbs moisture in the air and they will wrinkle
just like paper does when going thru the copier.
If you look on the internet you will find hit after
hit about people complaining about wrinkled
envelopes. Every brand and every model.


.




..................................................................................................................................
(08-16-2017)
Did you know we have a Copy Center
located in our office building at
28 E Jarrettsville Forest Hill Md?


...
Copy Center Forest Hill MarylandSelf service copies:
5 cent per copy (8.5 x 11)
10 cent per copy (8.5 x 14 and 11x17)

Full service copies:
10 cent per copy (8.5 x 11)
20 cent per copy (8.5 x 14 and 11x17)

Fax service $1 per page.

.....................................................................................................................................
(08-15-2017)
Why would I put a Copier Company in a
154 year old Victorian in Forest Hill?

...


Business Machines Service Sales Supplies

My Office and Showroom are in a 154 year old Victorian,
located in the Village District in Forest Hill Maryland at
28 E Jarrettsville Rd. Why would I put my copier company
in an old house. I started in the copier business 34+
years ago working for Lehr Office Machine, located
at the corner of Jarrettsville Rd and Rt 24 it was a nice job,
Bob Lehr was a great guy to work for. That building was
also a old victorian and I use to open the windows and I
could hear the birds chirping and squirrels just doing
their thing outside my window. Than Lehr got
bought up and by Preston's in Bel Air but I remember
saying to myself I'd love to come back Forest Hill
someday. Fast forward 13 years My wife of 42 years
Dawn and I purchased 28 E. Jarrettsville Rd. 10
houses down from the old Lehr Building and I moved
my offices and repair shop into the 2 story garage
building behind the house. Four years later we
outgrew the garage and expanded
the business into the house and that is where
we have do business to this day. We opened a
Copy Center several years ago and our prices are
better than the Fedex Store, staples and Office Depot.

This picture taken today, a Gaggle of Geese walking
by my office window one of the reasons I came back to
Forest Hill, not to mention the Squirrels,
Groundhogs, and Birds.
.
Business Machines Forest Hill Md........Location Location Location

But from a business point of view the central
location of Forest
Hill (the red dot) right in
the center of
Harford, Cecil and Baltimore
we
can get to Elkton in the same amount of
time as
Towson or Dundalk. And for the most
part we
can take all back roads and miss the
traffic.



..................................................................................................................


This time of the year we get calls for poor
image quality. (08-11-2017)

Poor Image Quality
The number one reason for images that are missing part
of the print is, HUMIDITY yes humidity,The paper sitting in the
copier, fax, or printer is exposed
to air. The air has moisture
in it and even the air
conditioner can not remove all of it.
Some of that moisture is absorbed into the paper.
Laser and
LED based Copiers, Faxes and Printers put a charge on
the
paper to attract the toner. The print out will be
missing part
of the image like this one or will be very faint or have a gray
background or all the above. Also moisture in the paper will
cause wrinkles in paper and envelopes. So if this happens to
you the first thing to do is change the paper with fresh paper
from a unopened pack of paper.

One time I ask customers to put fresh paper in the copier to
see if the problem goes away. They said they did but was still
having the problem. So I drove out to their office with a fresh
pack of paper, put some in and the problem went away.
Then I would ask where they keep their paper and they showed
me a closet with about 25 different color papers all opened and
stacked on the shelf. So if you have damp paper problem the
best thing to do is leave the paper in the original pack and
retape it or in large zip lock bags or plastic bins.


Save the cost of a service call try fresh paper first!

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Doing business with local companies is
the core of our business. (08-10-2017)

Diversified Machining Inc.  Forest Hill Md 21050
We just delivered a NEW Okidata ES-9475 copier to Diversified
Machining Inc. in
Forest Hill Md 21050. It was nice dealing with
Deanne (Office Manager) and Joe (Owner) at DMI. The ES-9475
is a 50 page per min. copier with print, scan, and fax.

We have been servicing their Toshiba ES-2330 copier for the
past 5 years and they have purchased several desktop
Multifunction Printers from us over that time.

We are thankful for their business!
...............................................................................................................


Just launched our Summer 2017 Flyer (08-09-2017)

We have added Canon, and Ricoh and are still
selling Okidata, Panasonic, and Toshiba Copiers.

..................................................................................................................

When your customers become friends (08-08-2017)
Toshiba ES4540

I have been servicing copiers in Harford County for 34 Years.
I worked at Lehr Office Machines on the corner of Jarrettsville
Rd and Rt 24 for about 2 years then they were purchased by
Preston's Stationery on Main Street Bel Air where I worked of 11
years. In 1995 I started Business Machines Service Sales Supplies.
I just delivered a Okidata CX4545 Multifunction
Copier on Thursday
August 3rd to Jarrettsville Furniture. I
serviced their copiers when I
worked for Lehr, Preston's, and in February 1996 they called me to
service their copier and they are still my customer today. I have really
come
to like Gail, and Rowland the owners. If you have never been
to their store you should go. They have nice stuff there and it is
A Destination Worth the Drive.


Loyal customers in an age when customer loyalty is a thing of the past.


..................................................................................................................

The colors that I print on my Multifunction Printer
does not match my computer screen. (08-07-2017)



I get that colors are important, that's why we strive to be the color
imaging experts. Some logos are a certain color teal or red or blue
and it is important when sending proposals out.


I have a dual monitors setup on my desk, as you can see the colors

are not the same on the two monitors. The one on the right shows the
sand
as being more yellow so which one is correct? You would think
the one
on the left since the sand to more tan in color, but I took the
picture. The sun was setting in Havre De Grace
and to the left of the
sculpture and the sand had a lot of red clay in it.
So if a customer only
has one monitor and it is like the one on the left,
the images would
not match the screen. The funny thing is that I could adjust the screen
on the left to make it match the one on the right but 8 months later ......


What you can do is go into Printer Properties and play with the colors
until the image looks the way you want them to. Multifunction Printers are
every compliant as in they always do what they are told to do, and unless
the Drums are worn and or the Developer is depleted, you get what it was
told to print. So again the trick is in the color adjustments within the print
driver. So tweak the colors via the print driver to where you eye is happy
than adjust the monitor so it matches the print till your eye is happy.

Got to have happy eyes!

..................................................................................................................

Now that is a big copier!!!! (08-04-2017)


We are a Reseller of Canon & Ricoh Copiers

For years I have avoided taking on a dealership because of the quotas.

As in the regional Sales Rep calls you every month wanting to know why
you did not make your quota. And how many machines are you going
to purchase this month to make up for it. Then if the you don't
purchase enough equipment they start saying your going to lose
your dealership.

We joined a Co-Op and now I can purchase copiers directly from
Ricoh and Canon, and purchase machines I never could before.
I can now sell Production Black Only and Color copiers up to
95 pages per minute. The best part is that my cost is lower
than what the manufacturer was offering me if I became a dealer.

Even better still is no quotas!

..................................................................................................................

Black & White Vs. Color (08-02-2017)

Vs.

If you are sitting in church and you are looking through the bulletin,
which of these images would get your attention? We live in a world
of color even the newspaper has got color images, like we read the
newspaper anymore. Have you ever seen a website that does not
use color, I haven't but I'm sure someone has one. My thinking is
that GOD created color and He is pleased when humans come up
with great stuff like color copiers. Did you know that by taking
Cyan(blue-ish), Magenta(red-ish), Yellow and Black toner you can
make
every color known to man.

The number one concern customers have about color copiers is the
price. The price of color copiers has come down, I just priced out a

25 page per minute color copier and a 25 ppm black & white copier
and the b&w machine cost me $112.33 more than the color.
I sell
Toshiba, Canon and Ricoh and this is pretty much the
same across
the board.


The next concern customers have is the the cost of making
color images and that their employee will be making prints of
their grandkids or running off color flyers for their yardsale this
weekend. Color copiers can be set up so that everyone can run
black images and only authorized persons can make color or
everyone can do color but the have a pin number and copier
keep track of who printed both in black and color.

God created people to react to color, so use it !!!


.................................................................................................................

How is Business Machines Service Sales Supplies
is like a HOT DOG Company? (08-01-2017)


I was shopping in a food store the other day and I was in the
hot dog section and I saw the Hebrew National Hot Dogs.
Every time I see their logo I think of their slogan.
We answer to a higher authority.
That is how I have ran Business Machines
from day one.


Before starting the company I had been praying for two
years with my wife
Dawn about starting Business Machines.
Then I lost my job, a
glad recipient of downsizing. The two
guys I worked with called
and wanted to go into business
together. So
f
or about a week at the very beginning I was
thinking about going into business
with them.
We would
have been the dream team the three of us were top
notch
copier techs. with about 80 years experience between us.
But when we sat down to discuss the nuts and bolts of
who was
going to do what. They told me the I had to leave
that Christian
stuff at home. For me that was the deal breaker
and a very sad day for me! I still think they are two of
the best Technicians I have ever worked with but

I am a follower of Jesus
24 hours a day, 7 days a week.
I answer to a higher authority.

..................................................................................................................
Okidata ES5162dnw Multi-function Printer
with Copy, Fax and Scan. (07-31-2017)

We just delivered another ES5162dnw to
Cardiovascular Assoc of MD, LLC in Bel Air.
It is replacing a Panasonic UF-7200 Fax.
That they purchased from us 8 years ago.

The ES5162dnw super fast 4-in1 multifunction printer with its high
monthly duty cycle and large standard paper capacity is equipped
to handle heavy workloads with ease.

This clever device incorporates automatic double sided copying,
printing, scanning and faxing to make life easy and will optimise
its speed and power usage to make every saving possible. The
12,000 page toner cartridge keeps running costs low and the
ultra-reliable digital LED technology guarantees many years of
excellent service.

Simple to use, it boasts a 7” LCD colour touch screen display,
intuitive menu system and enhanced help functionality. With
Gigabit Ethernet and Wireless networking sharing is easy,
making the ES5162dnw perfect for any workgroup.

..................................................................................................................

New or Refurbished that is the question. (07-27-2017)


In the 22 years I have been in business about 80% of the office
equipment I have sold has been Off-Lease (refurbished). We buy
copiers, fax machines and printers from off-lease machine depots,
service them if needed, replace the consumables, clean them and
sell them. A refurbished machine sells for 1/2 the price of a new
one. For me and the customer it is a win win, I make more profit
and the customer gets a machine for 1/2 the price of new machine.

Some people are nervous about buying used but not me. This
is the best reason I can think of to defend my position. I have a
customer that purchased two machines from me on the same day.
One new and one refurbished, the new one had 0 images on it
and the refurbished about 80,000 images. 1 year 6 months later,
the new machine which is there primary machine has 200,000+
images and the refurb. about 110,000. Most of the refurbs have
less than 1 year's worth of work on them and about 7 to 10 left
years of good reliable service to go. It is not out of the norm for
me to work on a refurbished machine I sold 15 years ago.
Sometimes I get that real good deal like the current model
Okidata MPS3537 with less the 400 images on that is sitting
on my showroom. Why spend more then you have to?


Refurbished a good deal for Me and You!!!

.................................................................................................................

Old school Tech! (07-26-2017)

I am a old school technician as in I think you should keep a
Printer and or Copier running until it has to be replaced. It
is good for the environment and your and good for your
bottom line.


A good rule of thumb is when you get to the point that
you climb on the desk to kick the printer or walk back to
your desk cursing the copier
it is a good time to call
BUSINESS MACHINES at 410-838-1227.



Here is a $50 off coupon on your next service call. Sometimes
the fix is
easier than you may think, sometimes it time to
replace that old printer
with a new Multifunction Printer
but it is never a good time to climb on the desk
with a skirt on and kick the printer. But I ain't judgin.

..................................................................................................................

Multifunction Printer (Color):
The true cost of ownership (07-24-2017)


Like I said yesterday within the customer base I have, the average office
does
about 30,000 images per year and they keep their copiers about 7
years.
So over the life of the copier they will produce 210,000 images.
If they run
20,000 black images and 10,000 color images. The cost would
be: 20,000 (black) x $0.01 = $200.00 and 10,000 (color) x $.08 = $800.00
for a total of $1,000.00 per year. The total cost of images would be $800.00
x 7 = $7,000.00

New Vs. Off-Lease (refurbished)

Off-Lease (refurbished) Copier: Let's say they paid $4,000.00 for the
Multifunction Printer & $7,000.00 for the images, so the total
cost of
ownership is $11,000.00 over 7 years.

New Copier: Let's say they paid $8,000.00 for the Multifunction Printer
& $7,000.00 for the images, so the total cost of ownership is $15,000.00
over the 7 years.

Or go to the Staples, Office Depot or Amazon

Consumer Grade Copier customer paid $700.00 for the Multifunction Printer.
They run the same number of images 210,000
but the consumables
are much more expensive with a average cost to the customer
for black
of $0.04 (includes parts, labor & supplies)and for color $.24 (includes parts,

labor & supplies) per image. Do the math: $0.04 x 140,000 = $5,600.00 (Black)
+ $.24 x 70,000 (Color) = $16,800.00 , so the total cost of ownership is $700.00
+ $5,600.00 + $16,800.00 = $23,100.00.
That is a big number!

But there are two more factor that the math does not show, the drums, toners
and fuser last about 1/3 the amount of images resulting in down time. Then the
fact that the machine will be trash in about 3 years and have to be replaced.
But the Off Lease & New Office Grade Multifunction Printers I sell I have had
my customers get as many as 4 million images on them depending on the model.


It is all in the Numbers,
the
Off Lease MFP Printer wins hands down
!

..................................................................................................................

Multifunction Printers / Copier (Mono):
The true cost of ownership, It's all in the numbers! (07-24-2017)
Cost per copy New Vs. Off Lease

I have customers who have purchased both new and Off-Lease Multifunction Printers
from me. The average office does about 30,000 images per year and they keep their
copiers about 7 years. So over the life of the copier they will produce 210,000 images.
If all the images are black images the cost per page is about $0.01 per page (includes
parts, labor & supplies), so the cost of doing the 210k is $2,100.00 over the seven years.

New Vs. Off-Lease

Off-Lease (refurbished) Copier: Let's say they paid $4,000.00 for the Multifunction Printer
& $2,100.00 for the images, so the total cost of ownership
is $6,100.00 over the 7 years.

New Copier: Let's say they paid $8,000.00 for the Multifunction Printer & $2,100.00
for the images, so the total cost of ownership is $10,100.00 over the 7 years.

Or go to the Staples, Office Depot or Amazon etc.

Consumer Grade Multifunction Printer: Again let's say they paid $700.00 for the machine.
They run the same number of images 210,000 but the consumables are much more
expensive with a average cost to the customer of $0.05 (includes parts, labor & supplies).
So that $700.00 machines cost $0.05 x 210,000 =
$10,500.00 + $700.00 =
$11,200.00 over the 7 years

But there are two more factor that the math does not show,
t
he drums, toners
and fuser last about 1/3 the amount of images resulting in down time. Then the
fact that the machine will be trash in about 3 years and have to be replaced.
But the Off Lease & New Office Grade Multifunction Printers I sell I have had
my customers get as many as 4 million images on them depending on the model.

It is all in the Numbers, the Off Lease MFP Printer wins hands down!
................................................................................................................

What is a LED array? (07-21-2017)

The new Okidata Copier, Faxes and Printers all use a LED array instead of a laser.
Using a LED array instead of a laser is part of the reason the Okidata devices
print unbelievable color images. The LED array allows Oki to put pinpoints of light
onto the drum. Another benefit is the the array has no moving parts. The laser unit in
copiers has a motor with mirrors attached to it that spins at about 100,000 per minute.
Than that motors fails often enough where copier dealers exclude it from being covered
under their Service Contracts. I found the info below on their website.

LED, or light-emitting diode, is a type of semiconductor element that gives off light.

The Difference between LED and Laser

LED printers are characterized by offering high-speed, high image quality printing in a simple
structure not possible with laser printers.
Laser printers have a single laser beam as a light
source that is divided by mirrors to send light to the image drum, so the internal structure is
complex and the actual printer body is often large as well. Compared to this, LED printers
send light directly to the image drum, so they can be designed without mirrors and a shorter
distance to the image drum, which reduces the size of the printer body. In addition, the
inside structure is simple, so maintenance is also simple.

Summary of LED Print head

Electrophotographic technology-based printers are widely used as a printer or copier in the
office, for example, methods uses an LED printhead as a light source for writing by the
electrophotographic printer.In 1979, we successfully brought into practical applications an
electrophotographic printer adopting LED for its light source, in collaboration with NTT.
Since then, OKI Data has been engaged in technical development designing, manufacturing,
and selling of LED printheads in pursuit of bringing world-leading printers into
practical applications.In 2006, we developed a device (epitaxial thin film LED array), which
unites LED and LED Driver IC using the epitaxial thin film bonding technology, and
made a product out of this new LED printhead. This helped make the head structure
much simpler and realize the more compact yet more reliable printhead than ever.OKI
Data constantly pursues creation to deliver products based on our original
technology that can satisfy our customers.


...............................................................................................



The one question I get a lot. (07- 20-2017)


Is it worth putting a copier under contract?

I do both Service and Sales at Business Machines and this
one I always answer as a technician.

I WOULD NOT
OWN A COPIER THAT WAS NOT UNDER CONTRACT !

Why you ask because todays copiers are not like they were 34+
years ago when I got in the business. They are a computers,
fax, printer and a copier all rolled into one. Then throw in COLOR
and now you have 4 drums, 4 developer units, 4 toner hoppers
not to mention everything else that is in there. I as a tech. I dread
when a customer does not have a contract and I have that worst
case job where it takes me 10+ hours at $125 per hour to track
down a problem and fix then throw in hundreds of dollars in parts.

I WOULD NOT OWN A COPIER THAT WAS NOT UNDER CONTRACT !!
But that is just me.

................................................................................................

There is something wrong with my
Multifunction Copier / Printer I can’t print.
(07-19-2017)


This is the most frequent network related complaint we get from customers.
We in turn ask if they can print from any computer. Most of the time
they say we can print from all the computers except Sally’s.
And on a few occasions they say we can not print at all.

This is what I do to narrow down the problem.

1) If any of the computers in the network prints the printer is not the problem.
Printers or print options in copiers always do what they are told unless
they can figure out what they are told
.

So if the right info is sent to the right place they always obey. I have seen IT guys use the

same IP address for a new machine and the machine they are replacing. The problem is that

If they do not delete all the old print drivers from all the computers some programs over ride

the default printer setting. They use last used protocol as in if you used the Sharp printer last

and it had the same IP address as the new Toshiba the information goes to the correct place

but the Toshiba speaks Toshiba not Sharp and the printer locks up because it does not read

Sharp. I have seen computers with the same print job in the print queue 15+ times.

So what to do?
A) So check the Print Queue of the computer that can’t print if it is
loaded with print jobs delete them.

B) Check the IP address in the print driver and check if another computer

are the same IP, if not change the IP address in the non printing computer.

C) If IP address is the same delete the print driver and download a new o
from the manufactures web site. Now try to print if it does all is well.
2) I
f none of the computers can print check the following.

A) Is network the is down check for a bad router, loose wire or bad switch
The computers are not able to see the Copier.

B) The print driver is on the server and the server is down.
Check the server.

C) This is the least likely: print option in the copier has gone up. Before we swap
the printer
board we will test the copier with our laptop and set up a mini
network or use a crossover cable. If it works the copier is good.

................................................................................................
Creases in the paper! (7-18-2017)


The number one cause of creases in the copy paper is a bad
fuser. The heat or press roller is either covered with toner,
the press roller sleeve is bunched up or coming off or in some
machines theheater belt is torn. Any of the above call a
Copier/Printer repair company like Business Machines
410-838-1227.

................................................................................................

Paper jams in my copier. (7-17-2017)

The jam could be the top, middle or bottom trays.
If you can feed paper from one tray, but not from a
another tray it narrows down the problem down to tray X.

The most common causes of jams in a copier, printer or fax is dirty
feed tires or roller. Some manufacturers call them tires and other
call them rollers. If you pull the paper out and look inside the
machine the roller are located just above the paper. As a rule
they are gray or black, but I have seen blue, red or white
rubber used. You can clean them with a clean cloth and
rubbing alcohol. Your roller may look the the rollers in the
pix below.



Another frequent cause of jams is a small piece of paper or a
paperclip or french fry stuck in the paper path. Yes I have
even found a
french fry in the paper path. If a jam occurs and
the
paper is crinkled like the the paper in the pix below.
Look for something in the paper path.


If cleaning or if you can not find the french fry in the paper
path call me @ 410-838-1227 if in the Harford County Md area.

................................................................................................

What a printer with white toner? (07-14-2017)


If you are interested in this printer call Okidata direct.


Great for doing one off's and for long runs.

The Pro8432WT produces up to 11x17 digital heat transfers.
Great for t
extile merchants and garment decorators with vibrant,
color-rich
graphics on both light and dark garments, hard goods
and promotional
merchandise. Compact in size but powerful in
production, the Pro8432WT
is easy to operate and eliminates the
cumbersome processes typically
associated with screen printing.

The Pro8432WT with its white toner and single-pass print technology,
saves time over other digital transfer printers without sacrificing the
color palette afforded by spot color screen printing.
The Pro8432WT
is a workhorse,
producing 8 Transfers per minute color 8.5”x11”
(6 per minute at 11”x17”)

...............................................................................................

Multifunction Printer / Copier Lease (07-13-2017)

There are two types of lease that are most often used in the Office Equipment Industry.

Fair Market Value (FMV) = At the end of the lease you can buy the copier for the
Fair Market Value. As a rule about 20 – 25% of the purchase price price of the copier.

$1 Buyout = At the end of the lease you can buy the copier for $1.
The lease payment is between $10 and $20 per month higher.

Which is best?

The $1 is good if you are like me. I squeeze every last drop out of everything I buy.
A copier if it is the correct machine for the customer will last 10 year or more.
I have seen salesmen sell a customer a desktop copier when the customer
needed a office grade machine. Why because they are just making a sale
and not asking the right questions to know what the customers real needs are.
Then I come in as the tech and the customer is all jacked up because the machine
keeps breaking. I have customers that purchased copiers 15 years ago
and the machine won’t die a
nd as long as I can get parts I’m ok with fixing it.
Unless the repair exceeds the value of the machine.

The FMV is good if you are a growing business and you will need more machine in
3 to 5 years. Or if you just like the peace of mind of having a new copier.
But new Multifunction Printer break too.

When you have a lease who owns the Copier?

In a lease, the copier is still owned by the dealer or company that issued the lease.
Most often it’s a third party (bank) who holds the note and not the dealer.




Summer Time Blues! (07-12-2017)

I hate to beat a dead horse but I have over the years I have harped
about
having surge protectors on Copier, Faxes, Printers and Computers.

A church we service called me Friday and said have lost all network connection
due to a power surge. We insist on surge protection on equipment we sell and
have under service contract. Now their copier is fine because it has a surge
protector on it but the network Is down.The sad thing is that this is the second
time this happened to this customer. Do your self a favor buy a surge protector,
but buy a real surge protector. APC and ESP are two good companies. This
summer we have had to replace about 6 surge protector that the copier was
plugged in to but the copier was not damaged. APC and ESP both replaced the
surge protector for free. The ESP surge Protector below will protect the fax line,
Ethernet line and 120v line coming into the copier/ multifunction printer it is
connected to. We sell them call us 410-838-1227.

.....................................................................................................
When I make copies the paper is very hot? (7-11-2017)

Laser and LED copiers, fax machines and printers all have a fusing
section. In today's machines fuser
have either a set of rollers or a roller
and a belt . The heat roller or heater belt melts
the toner and press
roll presses the toner on the paper. I started working on Copiers with
the Heat Roller/Press Roller type of fusing system day one of working
at Lehr Office Machines in Forest Hill Md. in 1983. Before my starting
in the industry they used cold fusion where two steel roller crushed
the toner on to the paper. After I left Lehr Office Machines and worked
at Preston's Stationary in Bel Air I did see a couple cold fusion machines.
They were junk and made poor images the roller would crush the paper,
so the paper came out kind of glossy looking.

So back to the Hot Paper, The heat roller operates at
approximately
400 degrees
Fahrenheit.
Doing 1 or 2 images you do not notice it but,
if you do a large stack of copies it takes a while for them to cool off.
So if you pick of paper that was just feed through 400 degree rollers
it
is going to retain the heat for a while. So if you have a Home Office
type or a Office Grade copier like I sell, the process is the same.
Melt the toner and press it on the paper

...............................................................................................................

Misfeed in Document Feeder (7-10-2017)

If you original misfeeds in the Doc Feeder Check below.

1) Look for a small piece of paper in the paper path. A good rule
of thumb is always remove the misfed paper in the direction it
would go when feeding. Pulling the paper backwards can cause
it to tear, leaving a piece of it in the paper path then the next
sheet runs into it causing it to jam. I have also had customers
knock the paper sensor switch off (when pulling paper in the
wrong direction)and then the machine thinks it has a paper jam,
when there is no paper jam. If the paper path is clear go to step 2.
2) See the roller the finger is pointing at below? Clean it,
the roller to the left of it and the pad below (on better doc
feeders the machine will have a roller here) Clean them with
rubbing alcohol. They get dirty from the toner or ink that rubs
off the original. If cleaning them does not help they may need
to be replaced. If your office is in Harford, Cecil or
Baltimore Counties call me 410-838-1227.
Doc Feeder Jam
.......................................................................................................


Black line down when copy from the Doc Feeder.
(7-07-2017)

What causes a Black Line down the page when you use the document feeder on your copier?
First thing to do is look at the slit glass to see if there is any toner, white out, ink on it. Lift the Doc Feeder
lid and look at the slit glass it is a small piece of glass next to the platen glass (see picture below). A dot
on the slit glass will appear as a line on the copy, because the paper slides across the glass but the
dot does not move, so it appears as a line. So save yourself a service call, take a clean cloth and
rubbing alcohol and clean the glass. Sometimes the dotis so small you can barely see
it so clean it two or three times. If you still are getting the line call a copier tech.

Now if the line happened when you copy from the platen glass, doc feeder or print then
Call a Copier Tech.More than likely you have a scratch on the drum, a bad cleaning blade
or a wear line on the heat roller.

................................................................................

The New Okidata MPS4242mcfx (7-06-2017)

As a tech/sales guy I like this copier. It is compact and sells
for about 50% of what a 40 page per minute copier
would sell for 3 years ago. It is considered a A4 machine
which means it will copy up to 8.5x14 (legal) paper. A3 machines
Copy up to 11x17 (ledger). If is breaks it is a easy fix and Oki parts
are next day because they ship from New Jersey.


MPS4242mcfx+

Up to 42 ppm Color, 42 ppm Mono1

• Standard Paper Capacity 630 sheets 1,160 sheets 2,630 sheets
• Max Paper Capacity 3,160 sheets (with optional 530-sheet 2nd paper tray
and 2,000-sheet Large Capacity Feeder), 1,690 (with optional 530-sheet
3rd paper tray),
3,160 sheets (with optional 530-sheet 2nd paper tray)
• Paper Output 500 sheets, face down Upper
500-sheet job offset stacker, lower 100-sheet bin
• Finishing Capabilities 20-sheet convenience stapler
Built-in finisher: automatic collating, 50-sheet inline stapler


Feature-rich color print/copy/scan/fax

1.2 GHz processor, First Color page prints in as fast as 9 seconds;
first Mono page as fast as 8 seconds2 GB standard/max memory and 1
60 GB,
secure hard disk drive, standard1 Gigabit Ethernet and High-speed
USB
connectivity, USB host port for walk-up printing/scanning,
100-sheet multi-purpose tray, Duplex (2-sided) printing/copying standard,
Up to 1200 x 600 dpi resolution, 100-sheet duplex reversing RADF
Easy-to-use 9" Color touch-screen control panel with alphanumeric keypad
and function
buttons, Compatible with Apple®AirPrint™ mobile printing app
OKI Smart Extendable Platformfor integration with web-based applications,
Supports PDF/A-1b format for long-term preservation
of scanned documents,
Wi-Fi®
CERTIFIED





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Why does your copier print black or blank pages
When copying a check? (7-05-2017)


I found the above image on the a google search. Do you see the foil
Security Square next to the signature line? That is the reason
why the check image comes out blank, or solid black or I have even
seen it come out with VOID VOID VOID down the page. If you need
to copy the check you can cover the Security Square and then
you will be able to copy it. When the newer digital copiers came out
we did not know about this feature and thought something was
wrong with the copier. The toshiba ES3530 copier did not have this
feature but the ES3540 did. We sold a ES3540 to a customer and they called
us saying when they copied a check the image came out blank. We
tested a es3530and it was copying fine, then tried the ES3540 and sure
enough they came out blank. It may be a pain in the but, but it might save
your but if someone tries to copy your check someday.


................................................................

What sets Business Machines apart? (06-29-17)

Just got back from servicing a Refurbished Copier I sold a customer
11 years ago. The customer
wanted to know if the machine was on it's
last leg and should they replace it. I told him
we had just put in a PM kit
74,000 images ago and at the rate of copying they do it should

last another 5 years. Why would I say that and not just sell him
another copier?
Unlike most office equipment companies that are just in
business to sell office equipment and
they have a service department to
support the equipment they sell. We are a service company
that sells machines
that we like and that will last our customers for years to come.

+ =
22 Years ago I took 12 copiers to the landfill expecting them to
be recycled.
They directed me up a hill and told me to push them
out of the back of the truck.
I can still see them in mind's
eye, sitting
in a heap out back of the truck.
As I was pulling away a Front End Loader / Bulldozer looking thing
comes up the hill and cover them with dirt. That day convinced me that
buying off lease copiers and refurbishing them would be a business
model I would stick with. Ever since that day when a machine is
no longer serviceable we take them to GREEN MARBLE RECYCLING
1248 Ridge Rd Pylesville MD 21132.
They recycle the metal and the plastic, and I sleep better!

.........................................................................................................................

Dot Matrix Printers??? (06-23-2017)


I'm not sure when the first microline ML320 and ML321 came on the market.
But I have been working on them I think as far back as the early 1980's.
How do you know you have a GREAT machine? When you are still selling it new
30 something years later. I still have people call us to service and purchase them.
Some older programs will not print to a laser printer so customers are still using them.
Image result for okidata ML320

The MICROLINE® 320/321 Turbo builds on the heritage of Tank-Tough® reliability established by OKI's ML320/321, our best-selling dot matrix printer all around the world.

This 9-pin dot matrix printer is blazing new trails in productivity. Engineered for dedicated printing in the most demanding point-of-sale, automation and utility applications, the ML320/321 Turbo can easily run twice as long as most printers in its class! It can simplify any job on virtually any stock, and it's economical enough to put wherever you need data on the spot.

The ML320/321 Turbo puts the "work" in workstations for financial departments, wholesale or retail sales counters, even for warehouse or manufacturing environments.

Set it up with a box of forms — even 6-part invoices! — and let it run and run and run.

Its relentless performance comes from the rugged printhead design that keeps your print images sharp for a 200-million character life. A lighter, stronger, more efficient motor reduces friction, heat build-up and wear. The long-lasting rack and pinion drive system ensures print quality longer than belt or cable systems. Plus, an impact-resistant chassis protects the entire mechanism, even in the harshest environments.

When it comes to endurance, dependability and efficiency, the ML320/321 Turbo sets a new standard.

Unmatched paper-handling capability

Specifically designed to offer enhanced paper-handling capabilities, the ML320/321 Turbo can be set with an expanded gap between printhead and platen, accommodating multi-part forms and stock that are up to twice as thick as those that fit our nearest competitor. A bottom feed feature* keeps the paper path short and straight when running stiff card stock or labels.

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Okidata's New ES9465 and ES9475 (6-22-2017)

The New CX3535 / CX4545 is a rebadged Toshiba es3555 (9465) or the es5055 (9475).This has been a great copier with Toshiba's keyboard and print/scan interface and Okidata's LED technology doing away with the laser. The LED is warrantied by Okidatafor 5 million prints.

 Product Group Image

The New CX3535 / CX4545 is a Toshiba es3555 (9465) or the es5055 (9475) This has been a great copier with Toshiba's keyboard and print/scan interface and

Okidata's LED technology doing away with the laser. The LED is warrantied by Okidata for 5 million prints.

Product Highlights:

A3 MFP with LED-based print engine, Print,

copy and scan with optional fax,

Fast speeds in color and black & white:

Print/Copy at up to 50 ppm/cpm1, 2

First copy out as fast as 6.1 sec. Color; 4.7 seconds B&W1, 3

Warm-up as fast as 27 sec. from Power On, 12 sec. from Sleep Mode,

enabled by induction heating technology

Duplex (2-sided) printing/copying standard

100-sheet reversing automatic document feeder (RADF) standard

A3-size color scanner (11" x 17" scan area)

OKI® Smart Extendable Platform for integration with industry leading applications

Breathtaking HD Color output

Small footprint, light weight, low noise levels

PCL® 6, PCL 5c/5e, PostScript® 3™ emulations

High toner yields – up to 32,000 pages4

Up to 225,000-page monthly duty cycle

9" LCD touch-screen tilting display

High-security, self-encrypting hard drive

Prints up to 100 lb. (270 gsm) cover stock and 12" x 47" banner sheets

Scan to filing box, shared folder, hard disk, USB, e-mail (LDAP/SMTP), FTP/HTTP server, WS scan

Max paper capacity up to 3,200 sheets

Optional fax functionality; Multi-Staple Finisher; Saddle-Stitch Finisher; Inner Finisher

wireless LAN; Multi-format Card Readers\

5-Year limited warranty on LED printheads

ES9475 only. ES9465 rated at up to 35 ppm/cpm Color and Black & White.

ES9475 only. ES9465 rated as fast as 6.4 seconds Black & White, 8.1 seconds Color.

Page count for Black Toner only 32,000.

Cyan, Magenta and Yellow Toner rated at 28,000 pages,

based on 6% coverage, letter-size sheets, simplex. Units ship with full-size toner cartridges.

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Do the lights dim in your office? (06-21-2017)
This is a brown out.

Image result for brownout

Unlike blackouts, you still have power, just less of it. I have put a line monitor on a customers
outlet and found voltage as low as 83 Volts.
A brownout is the opposite
of a power surge. Brownouts typically last from a few seconds to a few minutes .

What causes brownouts?
There are 2 main sources of brownouts: external (outside your building) and internal (inside your building).
External causes:
Power grid problems (High demand and not enough electricity),
Power failure at power plants and Intentional “throttling” of electricity during peak demand
Internal causes:
Too many electrical devices on a single outlet.
Inadequate wiring for a large appliance (like an air conditioner, freezer or refrigerator)
Bad wiring in the building.
Are brownouts bad for your copiers, printers, computers (and other electronic appliances)?
Yes!!!!!
Don’t take brownouts lightly.
The low voltage during the brownout can damage your Copier, Printers, Computer and other electronic devices.

Electronics are created to operate at x amount of voltage, so fluctuations in power either up and down can damage them.
When your power comes back, I have seen the voltage go as high as 383 Volts (power surges).
That spike can also damage your electronic devices in your office.

Get a Good Surge Protector like a ESP. Look for a surge protector that has a guarantee
that will pay for the repair or replacement if equipment is damaged. It is cheap insurance.


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Cleaning the Slit Glass and Main Charge (06-19-2017)

Toshiba E Studio 2330, 2830, 3530, 4520, and
40 Series E Studio 2040, 2540, 3040, 3540, 4540
Also The Okidata CX3535 and CX4545.

When Clean Slit Glass and Main Charge comes up in the display.

1. Open the front panel door
2. Remove the green wand from the inside of the front panel door (See below).
Remove the Cap from wand.
5. Locate the Slot under the drum unit, and slide the green wand in as far into the slot as it can go.
Then Pull it out and repeat 2x, do this for each Drums
6. Place the green wand back in its holder.
7. Locate the small Knob (See Below) on the drum unit and slide it out in until it stops.
After they have been pulled out as far as they can, push them back in 2x., do this for each drum unit.


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Neon Color Printing? (6-14-2017)

OKI Data Americas Offers New Dimension in Color Printing with Launch of the Pro6410 NeonColor Printer
Ground-breaking technology opens bright new revenue opportunities for printing companies

OKI Data Americas – the world-class printing technology leader – is taking color printing to the next level for creative businesses and print houses with the launch of the new Pro6410 NeonColor printer and introduction of white toner technology, to its range of innovative graphic arts printers.

OKI’s new Pro6410 NeonColor liberates graphic design from the limits of the standard CMY color spectrum and enables the printing of super-bright, eye-catching fluorescent designs on transfer media for use on garment, product decoration and packaging.

Textile decorators and graphic arts departments can employ the Pro6410 NeonColor’s unique features to create fluorescent effects on either light or dark backgrounds, with the added option of using OKI’s NeonWhite toner. The incredible versatility of the Pro6410 NeonColor and its vibrant color spectrum means businesses now have fast access to new revenue-streams in garment, product decoration, and packaging.

“OKI is focused on expanding the creative choices for commercial print house and graphic arts businesses,” said Fabrizio Soto, Vice President, Marketing, Industry Printing and Wide Format. “The Pro6410 NeonColor is another OKI first, allowing greater capabilities for print providers to grow their businesses. A range of materials can all be enhanced with luminescent color thanks to the Pro6410 NeonColor printer.”

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How safe is your customers information? (06-13-2017)

Clink this link to a youtube video.

https://www.youtube.com/watch?v=D8vmXarBURo

If you trade in your copier ask for the hard drive. Everything you ever copied, scanned and printed is written on that hard drive.


What is a IP Address anyway! (06-12-2017)

The IP address is like your postal address but for a computer network. If two houses in the same state, same city, same street have the same house address the post office does not know where to send the mail. There are 4 sets of 3 digits, so if the address is 192.168.1.254, the 192 is the State, .168 is the City, .1 is the street, .254 is the house number. This is how your computer network knows where to send information.

I had a service call on Monday and the customer said their IT Company had her call me. The reason, they could not print was that their Multifunction Printer/Copier/Scanner must have been damaged by a power surge. I went to the office with everything I needed to replace the print option in the machine. But first I went through so basic trouble shooting. See below.

1) C
heck the IP address in the copier/printer and found the address was 192.168.1.254
2)
Got on a computer on the network and opened the Command Prompt. There I pinged the copiers IP by typing in ping 192.168.1.254 and I got a reply. Which is good it tells me the copier was receiving and sending data. I thought! Just to be sure I removed the printer cable from the copier. and pinged it again. I got a reply again??? This tells you that there is another devise on the network with the same IP address as the copier. This is called an IP conflict.

3) Checked the IP address in each computer’s print driver for the copier.
One had the copiers IP as 192.168.1.100 and the other had it as 192.168.1.51
neither had it as 192.168.1.254
4) I pinged the 192.168.1.51 and got no reply. This tells you that that address is not being used.
5) Change the IP address in the copier and both computers print drivers to 192.168.1.51 One of the computers started to print right off. The other did not, so I down loaded another print driver gave it the 192.168.1.51 IP address and it started to print. Then I deleted the old print driver.

The real problem! More than likely a corrupted print driver. But someone also got to changing IP addresses and got confused, adding to the problem.

How does a print driver get corrupted? This can happen from down loading something from the internet and it in turn corrupted the print driver. There are other reasons but this seems to be the most common.



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Tis the season for power surges! (06-12-2017)

Image result for lightning

Electronics–in particular, Computers, Copiers, Printers, Fax Machines and Telephone Systems - are especially susceptible to damage from lightning and power surges. These devices are often connected to each other by various types of cables, providing a path that allows electrical surges to traverse across the network. The end result is that a single power strike can damage multiple devices at the same time. The $5 surge protector you can purchase at a discount store has no guarantee and is good for one surge (maybe) and if it does not work, oh well. You need real protection! Like a ESP Digital Surge Proctor model # D113Z6T. That come with a guarantee that if the copier, fax or printer that is plugged in to it is damaged by a power surge they will pay for the repair or replace the equipment (up to $75,000).